Automated notifications via email and SMS
OnlineFundraising enables you to communicate important information to donors and members in connection with donations, memberships, and recurring agreements — automatically via email and SMS.
When a donor completes a transaction, changes their agreement, or experiences payment issues, organisations need to be able to send an immediate confirmation. With OnlineFundraising, you can send transactional messages by email and/or SMS relating to:
Completed transactions
For example donations, memberships, or recurring agreements — whether they are made over the phone, face-to-face, or via your website.
Recurring payments
In connection with the collection of a recurring agreement. You can, for example, customise the Betalingsservice text shown by the bank or tailor the message sent via SMS. Perhaps your annual memberships should receive a special greeting when the payment is collected?
Changes or upgrades to recurring agreements
When an agreement is upgraded or adjusted — for example via telemarketing — you can automatically send a confirmation to the donor.
Interrupted payments
If an agreement is cancelled or a payment card is about to expire, it is important to act immediately by offering an alternative payment method. This entire process can be automated with OnlineFundraising.
Tailor your message and channel to your audience
There is often a difference in how organisations communicate with annual members compared to monthly supporters. With the Communications module, you decide whether a recipient should receive a notification — and whether it should be sent by email and/or SMS — always in compliance with applicable legislation.
You can easily build your email receipts using our editor, which features a user interface similar to familiar, user-friendly platforms such as Mailchimp. This allows you to merge all available donor data, making your communication both personal and relevant.
With Communications, you can reuse as much content as possible from campaign to campaign. Perhaps you want a special confirmation message linked to a current cause, while all subsequent communication should follow your standard setup?
Get a no-obligation introduction
Are you curious about whether OnlineFundraising can support your digital campaigns? Get a no-obligation introduction, and let’s explore the possibilities for your organisation together.